Patient teaching
Patient home storage scripts
Clinic-approved talking points for teaching patients how to store materials at home, travel with them, and respond to power outages—without improvising unverified internet tips.
Handling9 min read
Core teaching script
Patients remember what you repeat and what you write down. Prefer a short teach-back plus durable instructions over a long monologue at checkout.
- 1Show the patient the label on their vial and name the storage range that applies to that product.
- 2Point to a home location that is not the door shelf of a crowded fridge if your SOP prefers stable cold spots.
- 3Explain what “left out too long” means in plain language for that product.
- 4Ask the patient to restate storage and what to do if something looks wrong.
- 5Confirm they can see the assigned plan and logging path in the PeptIQ app.
Travel and power outages
- Discuss coolers, ice packs, and hotel refrigerators only using your approved travel guidance.
- Tell patients who to call before using material that may have been compromised.
- For power outages, prefer “quarantine and contact us” over guessing remaining potency.
- Remind patients that PeptIQ messaging is not emergency care.